Nepal's Leading Furniture Brand and Largest Furniture Manufacturer

Frequently Asked Questions

• Do you offer after-sales support?
  Yes. Furniture Hub provides after-sales support for all purchases including assembly assistance, warranty claims, repair services, and reupholstery. Contact us through our website, call our showroom at Chappal Karkhana Chowk, or visit us directly in Kathmandu.
• What happens if my product is damaged during delivery?
  If your furniture arrives damaged, contact us immediately with photos of the damage. We will arrange a replacement or repair at no cost to you. Our delivery team inspects all items before dispatch from our Balaju factory.
• Do you handle bulk or corporate orders?
  Yes. We supply bulk furniture for corporate offices, hotels, restaurants, schools, and institutions across Nepal. Custom sizing, finishes, and branding options are available. Contact our sales team for a tailored quote.
• Do you provide installation services?
  Yes. Free on-site assembly and installation is provided for all furniture purchased from Furniture Hub within the Kathmandu Valley. Our trained team handles everything on delivery day.
• What are your delivery charges?
  Delivery within the Kathmandu Valley is free for most orders. For deliveries outside the Valley including Pokhara, Chitwan, Butwal, Biratnagar, and other cities - charges vary by distance and order size. Exact charges are shown at checkout or contact us for a quote.
• Do your products come with a warranty?
  Yes. All Furniture Hub furniture carries a 1-year manufacturer's warranty covering structural defects and frame integrity. Premium mattresses carry up to a 5-year warranty. As a direct manufacturer, all warranty claims are handled in-house at our Kathmandu facility - no third-party service centres.
• What is the exchange notice period?
  Exchange requests must be made within 7 days of receiving your order. The product must be in its original, undamaged condition with original packaging. Custom-made and clearance items are not eligible for exchange.
• Is there a return or refund policy?
  Furniture Hub offers exchanges but does not provide cash refunds on sold goods. If a product arrives damaged or defective, we arrange return and replacement at no cost to you. For all other cases, exchanges are accepted within 7 days in original condition.
• What if I don't like the product once it arrives?
  We strongly recommend visiting our showroom at Chappal Karkhana Chowk, Kathmandu before ordering - especially for sofas and mattresses - so you can see, touch, and test products in person. If the delivered product has a genuine defect or differs from what was ordered, we will resolve it. Change-of-mind returns are not accepted on custom-made orders.
• Do you have a physical store?
  Yes. Our main showroom is at Chappal Karkhana Chowk, Kathmandu, where you can browse our full furniture collection across all categories. Our manufacturing factory is at Balaju Industrial Area, Kathmandu. Factory visits can be arranged for bulk and corporate clients.
• Do you offer customisation and interior design services?
  Yes. Since we manufacture in-house at Balaju, we offer full customisation on most products - dimensions, fabric, colour, and finish. Our interior design team also provides end-to-end services including on-site measurement, space planning, furniture selection, and installation for homes and offices across Nepal.
• What is Furniture Hub and how long have you been in business?
  Furniture Hub is Nepal's largest furniture manufacturer and retailer, founded by Lokendra Badu and Rajendra Badu. We began our online presence in 2014 and were officially registered in 2016. Our factory at Balaju Industrial Area uses European-standard automated machinery alongside skilled Nepali craftsmen to manufacture furniture sold directly to customers with no middleman markup.
• What payment methods do you accept?
  We accept Khalti, ConnectIPS, QR payment, Mastercard, and cash on delivery for eligible orders. All online payments are processed securely through furniturehub.com.np.
• Do you deliver furniture outside Kathmandu?
  Yes. We deliver across Nepal including Pokhara, Chitwan, Butwal, Biratnagar, Birgunj, and other major cities. Delivery timelines and charges vary by location - check at checkout or contact us for details.